Personal data collected may include :

• Identification data: surname, first name, date of birth, title.
• Contact details: postal address, e-mail address, telephone number.
• Transactional data: banking information, donation or purchase history.
• Connection data: IP address, browser type, date and time of connection.

This data may be collected via online forms, paper media, or as part of your interactions with our services.

Purposes of Processing

The data collected is processed for the following purposes:

• Donation management: processing donations and payments.
• Communications: sending out information about our actions, newsletters, awareness and collection campaigns.
• Application management: processing applications for jobs or internships.
• Statistics: analysis of user behavior to improve our services.

The processing of your data is based on the following legal grounds:

• Consent: for newsletter subscriptions or personalized communications.
• Legal obligations: as part of the administrative management of donations and transactions.
• Fulfillment of a contract: when making a donation or an online purchase.
• Legitimate interest: to manage our relationship with our donors and partners.

Data retention period

Your data is kept for a period proportionate to the purpose of the processing and to legal obligations. It is deleted or archived as soon as it is no longer required.

Data Sharing

Personal data is only shared with our internal departments or authorized service providers, in strict compliance with confidentiality requirements. Data will not be transferred to third parties outside the European Union without adequate safeguards.

Data security

La Chaîne de l’Espoir implements technical and organizational security measures to protect your data against unauthorized access, loss or modification. We also ensure that our subcontractors comply with the same security standards.

In accordance with current legislation, you have rights concerning your data:

• Right of access: consult the data we hold about you.
• Right of rectification: correct incorrect information.
• Right to erasure: request the deletion of your data.
• Right to portability: obtain a copy of your data in a readable format.
• Right to object and restriction: restrict or object to the processing of your data.

To exercise these rights, please contact our Data Protection Officer (DPO): dpo@chainedelespoir.org

If you have any questions about this policy or your personal data, please contact: webmaster@chainedelespoir.org